Information Technology
Co-op Program


Technical Support Co-Op

General Summary

      Performs a variety of technical support duties including, but not limited to the following: phone support and computer support for issues and/or questions being reported to the Help Desk; Technical Support Co-Ops should maintain a minimum 80% resolution rate as a team. The ideal candidate would be one who excels in a highly stressful environment, working within tight deadlines and demanding users, and doing so with impeccable customer service skills. The candidate will be required to work effectively within a tight-knit team structure.


Essential Duties

  • Provide phone support for various software products within INPO.
  • Provide phone support and hands-on repair for PCs and peripherals.
  • Perform technical analysis and troubleshoot PC-based errors.
  • Resolve application and user support issues.
  • Work with other IT personnel to resolve system and network issues.
  • Maintain documentation of installation procedures for products.
  • Implement a variety of user services as directed by supervisor (i.e. repairs, moves, etc.)
  • Provide telephone direction and support on operational and maintenance aspects of equipment.
  • Perform maintenance, configuration, setup and troubleshooting of desktops, laptops, and printers.
  • Responsible for providing first and some second level support for all hardware and software related issues.
  • Interact with support/supply vendors in all aspects of desktop computer operations.
  • Perform other departmental duties as required.


Required Skills

  • Ability to think independently.
  • Ability to express one's self effectively.
  • Ability to establish effective working relationships throughout INPO and with external customers.
  • Excellent organizational skills for prioritizing workload.
  • Outstanding customer service skills and attitude.
  • Initiative for troubleshooting.
  • Exceptional communication skills.
  • Technical knowledge of Windows XP and MS Office products.
  • Willingness and initiative to learn all aspects of 3rd party and INPO's developed products.
  • Hands-on experience in assembly and repair of personal computers and laser printers.
  • Able to lift 50 pounds.